Orders
Can I pay Cash on Delivery?
Sure. Once the order is placed successfully, there will be a confirmation call from our support center for the verification of the order. The order amount should be paid in full on delivery. The package can be opened only after making the payment. It will cost you an extra AED 10 for COD.
Do you have a physical shop?
Yes, we do! You can visit our showroom at:
Cricket Arabia:
Zulekha Colonnade, 1st Floor, Office 4
Al Qusais Industrial Area Fourth, Dubai, United Arab Emirates
πhttps://maps.app.goo.gl/WDqhnzPvsos6HheVA
Feel free to drop by and explore our wide range of bats and cricketΒ equipment.
Can I pay when I collect my order directly from you?
Yes, only anΒ exact change in cashΒ will be accepted.
Returns
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as itβs undamaged, unused, and contained in its original packaging with all tags and labels attached.Β Unfortunately, shipping charges or any other extra charges cannot be refunded.
Youβll also need the receipt or proof of purchase.
International Returns and Refunds:
We can accept international returns within 30 days. You will need to send it back to us in its original packaging. Unfortunately, we cannot refund shipping charges or any other charges like custom duties / taxes. Only the item price will be refunded in full once the product has been received and checked by our quality control team.
How do I return an item?
Please contact our customer service team via email at cricketarabia@alistar.ae or through WhatsApp. Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My Product is faulty, what should I do?
While we try to make sure every order is perfect, sometimes things can go wrong which is very rare. There may be manufacturer defects, logistics issues, a missing item, etc.
If something is wrong, please let us know as soon as you have received the order by contacting our support team via email atΒ cricketarabia@alistar.aeΒ or throughΒ WHATSAPP.
Delivery and Collection
When will my order be despatched?
Normal Delivery within UAE:
Paid orders placedΒ before 9:30 am (UAE time)Β from Mon-Sat will beΒ despatched & delivered the same day,Β if within city limits. Remote areas can be longer based on the courier's schedule.
Paid orders placedΒ after 9:30 am (UAE time)Β from Mon-Sat will beΒ despatched & delivered the next working day,Β if within city limits. Remote areas can be longer based on the courier's schedule.
Orders placed on Sunday may be delivered the next working day, depending on the couriers working day schedule.
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Note: The above schedule does not apply for Cash on Delivery orders or for remote areas
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Urgent Delivery:
If you have chosen Urgent Delivery, your order will be delivered as mentioned on the delivery method.
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Delivery outside UAE:
Β International orders will be delivered as per your chosen delivery option. Kindly contact our customer service for more details.
How quick will my order be delivered?
We try to provide our best estimate of an item's expected delivery date when you add an item to your cart.
However, you can expect most deliveries to take place:
- Within UAE: 1 - 2 business daysΒ
- International Delivery:Β 4 - 7 business days
How much does the shipping/delivery cost within the UAE?
Delivery is free if your order total is above AED 150.
For orders below AED 150 there is a flat delivery charge of AED 19.Β
How much does International shipping cost?
Please add items to the cart by registering your email address and select your region for shipping charges.
Customs / Import Duty is not included. Buyers are responsible to pay these charges at their end, if applicable.
If you cannot find your region, please send us a message viaΒ WHATSAPP, or email cubuzzle@alistar.ae requesting a shipping quote.
Can I come and collect my order directly from you?
Absolutely! You can pick up your order from our showroom in Dubai. Kindly make sure to complete your purchase and payment online so that we can keep your order packed and ready for a hassle-free pickup :)
Please confirm your timing before coming throughΒ WHATSAPP.
My Order is late, what can I do?
It's very rare but sometimes things can go wrong, and if your parcel has not arrived as expected please accept our apologies.
If your parcel is more than 2 days after the estimated delivery date, please contact us throughΒ WHATSAPP.